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Maniphest T60690

Cycles GPU render carsh with RX 580
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Description

Operating system... Win 10 Home Ver. 1803 OS Build 17134.523

Graphics card... Radeon RX 580

Blender 2.80.39 worked on this version for a month then crashes started

Blender 2.80.41 b0dee09a6d55 2019 01 19 replaced older version with this latest version but still crashes.

change render to cycles with CPU then render scene all is ok but change from CPU to GPU then try and render scene blender crashes

with just start up cube or complex scene. change render settings to cycles with GPU, the click rendering tab on top bar then f12 ....crash

As the last version was fine for the first month I have a feeling this might be an issue with the graphics card and not Blender, But thought I'de start here.

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Event Timeline

stuart hendry (LegoInMind) created this task.Jan 20 2019, 10:56 PM
Philipp Oeser (lichtwerk) added a project: Cycles.Jan 21 2019, 10:54 AM
Philipp Oeser (lichtwerk) added a subscriber: Philipp Oeser (lichtwerk).

Do you have the latest GPU drivers [which version]?

Brecht Van Lommel (brecht) lowered the priority of this task from 90 to 30.EditedJan 21 2019, 12:17 PM
Brecht Van Lommel (brecht) added a subscriber: Brecht Van Lommel (brecht).

Please try the official 2.79b release to verify if something changed in your drivers or system setup, or if it's something that changed in Blender.

Also see:
https://docs.blender.org/manual/en/dev/troubleshooting/gpu.html

Running Blender from the command line might also print useful errors.

Brecht Van Lommel (brecht) renamed this task from crashing to Cycles GPU render carsh with RX 580.Jan 21 2019, 12:19 PM
stuart hendry (LegoInMind) added a comment.Jan 21 2019, 8:57 PM

Hi Philipp
Thanks for help
I'm using the most recent version 2019.0109.1906.34385

Hi Brecht

Thanks for your help
I have tried it on version 2.79 and it still crashes when clicking on f12.
So would I be right in thinking this is a problem with my graphics card or some other part of my system and not blender?

stuart hendry (LegoInMind) added a comment.Jan 21 2019, 9:27 PM

Hi Brecht

I ran blender from the command line. and this what I got after a crash
hope this helps.

indows64>Microsoft Windows [Version 10.0.17134.523]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Stuar>cd C:\Users\Stuar\Downloads\blender-2.80.0-git.c97c76c01c1d-windows64

Hi Brecht
C:\Users\Stuar\Downloads\blender-2.80.0-git.c97c76c01c1d-windows64>blender.exe
Read prefs: C:\Users\Stuar\AppData\Roaming\Blender Foundation\Blender\2.80\config\userpref.blend
found bundled python: C:\Users\Stuar\Downloads\blender-2.80.0-git.c97c76c01c1d-windows64\2.80\python
Device init success
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FFC8249C6FA
Module : C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\amdocl64.dll

C:\Users\Stuar\Downloads\blender-2.80.0-git.c97c76c01c1d-windows64>

Brecht Van Lommel (brecht) raised the priority of this task from 30 to Normal.Jan 23 2019, 5:18 PM

This shows the crash happens in the AMD OpenCL driver, which makes it quite hard for us to investigate as long as we can't reproduce it.

So far I could not reproduce it, tested with a Radeon Pro WX 9100 card on Windows 10.

stuart hendry (LegoInMind) added a comment.Jan 23 2019, 9:20 PM

Hi Brecht

Should I try and put my graphics cards drivers back to factory settings?

Dalai Felinto (dfelinto) added a project: Tracker Curfew.Dec 23 2019, 4:35 PM
Richard Antalik (ISS) changed the task status from Confirmed to Needs Information from User.Jan 23 2020, 12:12 AM
Richard Antalik (ISS) removed a project: Tracker Curfew.
Richard Antalik (ISS) added a subscriber: Richard Antalik (ISS).

I have re-triaged this report and can not reproduce it.
Can you please check if this is still an issue in latest build?
https://builder.blender.org/download/

Richard Antalik (ISS) added a project: Tracker Curfew.Feb 6 2020, 5:11 PM
Richard Antalik (ISS) closed this task as Resolved.Feb 10 2020, 12:04 PM
Richard Antalik (ISS) claimed this task.
Richard Antalik (ISS) removed a project: Tracker Curfew.

Since last asking for information it has been 7 or more days, due to the policy of our bug tracker we will have to close the report.