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Maniphest T62543

Crash at startup
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Description

System Information
Operating system: Windows 7 Pro X64 Sp1
Graphics card: Radeon HD3200 (laptop, built into the chipset, non-upgradable)
Graphics driver: latest available, Catalyst 13.9-legacy (2013)
Culprit file: C:\Windows\system32\atio6axx.dll, date: 1/26/2011, version: 6.14.10.10524 (no newer version available)

Blender Version
Broken: 2.80 beta 3/13/2019 blender-2.80-bf9904ec8018-win64
Worked: 2.79 and all previous versions

Short description of error
Crash on startup; GUI not displayed

Exact steps for others to reproduce the error
Based on the default startup or an attached .blend file (as simple as possible).

D:\dls\3dstuff\blender-2.80beta\blender-2.80-bf9904ec8018-win64\blender-2.80.0-g
it.bf9904ec8018-windows64>blender
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000069E46080
Module : C:\Windows\system32\atio6axx.dll

With debug options:

D:\dls\3dstuff\blender-2.80beta\blender-2.80-bf9904ec8018-win64\blender-2.80.0-g
it.bf9904ec8018-windows64>blender --debug --debug-gpu
Switching to fully guarded memory allocator.
Blender 2.80 (sub 48)
Build: 12/03/2019 18:04 Windows Release
argv[0] = blender
argv[1] = --debug
argv[2] = --debug-gpu
read file

Version 280 sub 39 date unknown hash unknown

GPUTexture: create : TEXTURE_CUBE_MAP, RGBA16F, w : 2, h : 2, d : 0, comp : 4, s
ize : 0.00 MiB
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000069E46080
Module : C:\Windows\system32\atio6axx.dll

Related Objects

Event Timeline

Silviu Tamasdan (stamasd) created this task.Mar 13 2019, 2:07 PM
Sebastian Parborg (zeddb) lowered the priority of this task from 90 to Normal.Mar 13 2019, 4:04 PM
Sebastian Parborg (zeddb) mentioned this in T61936: EOL GPU problems tracking report.
Silviu Tamasdan (stamasd) added a comment.Mar 13 2019, 4:48 PM

Update: the problem is solved. Please close this request.

Steps to solve this problem if encountered:

The AMD Catalyst driver installer for driver 13.9-legacy does not update drivers properly. I became suspicious when the file dates and numbers did not change after running the installer and rebooting.
I extracted the driver files from the installer package and did a manual driver update from device manager. After this procedure, the file version for atio6axx.dll changed to 6.14.10.11672 and the date of the file is 4/30/2013.

With the new driver the error is gone and Blender 2.80 beta starts properly. I have not tested further yet.

Brecht Van Lommel (brecht) changed the task status from Unknown Status to Unknown Status.Mar 13 2019, 7:53 PM
Brecht Van Lommel (brecht) claimed this task.
Robert Guetzkow (rjg) mentioned this in T72766: Blender 2.81a Opening error.Dec 29 2019, 1:16 PM