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Maniphest T75001

blender 2.8x wont launch
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Description

System:
Windows 10 Pro
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
Total Physical Memory 31.8 GB
Available Physical Memory 19.0 GB
Nvidia GeForce GTX 1080

can open blender 2.80, but can not launch 2.81, 2,.82 and 2.83a with no luck! only 2.80 works

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Event Timeline

chungming ying (chung) created this task.Mar 21 2020, 8:48 PM
chungming ying (chung) updated the task description. (Show Details)
Ankit Meel (ankitm) changed the task status from Needs Triage to Needs Information from User.EditedMar 21 2020, 9:21 PM
Ankit Meel (ankitm) added a project: BF Blender.
Ankit Meel (ankitm) added a subscriber: Ankit Meel (ankitm).

Run blender_debug_log.cmd (see blender directory) and upload the two files it mentions.
Also update GPU drivers

chungming ying (chung) added a comment.Mar 22 2020, 12:48 AM

blender_debug_output.txt98 BDownload

blender_debug_output.txt98 BDownload

it looks same file, sorry, I'm not really good at cmd.., first time doing it...
I already update my GPU drivers with the with Nvidia App..no luck..

chungming ying (chung) added a comment.Mar 22 2020, 1:01 AM

I just reinstall blender 2.82a still won't launch....please help!!run cmd as same result above..

Eitan Traurig (EitanSomething) added a subscriber: Eitan Traurig (EitanSomething).Mar 22 2020, 1:41 AM

Please include the system-info.txt generated from the Help > Save System Info Menu will give information about the OS, hardware, drivers, Blender version and add-ons enabled.
You can use 2.80 to get the file. https://www.blender.org/download/previous-versions/

Ankit Meel (ankitm) added a comment.EditedMar 22 2020, 5:53 AM

that is not helpful. Did you double click on file, or are you manually entering it in cmd ? Please do the former

chungming ying (chung) added a comment.Mar 22 2020, 4:53 PM

, I downloaded the previous 2.80 and try to find system-info.txt generated, I couldn't find it ..and I went to Help > Save System Inf{F8422753}..and not sure what i can do...

chungming ying (chung) added a comment.Mar 22 2020, 4:57 PM

, sorry, upload erro

Rahul Chaudhary (RC12) added a subscriber: Rahul Chaudhary (RC12).EditedMar 22 2020, 5:10 PM

Please use this option, save the file and upload it here

chungming ying (chung) added a comment.Mar 22 2020, 5:15 PM

I think i'm not sure how to run cmd, so I didn't save anything?

Rahul Chaudhary (RC12) added a comment.Mar 22 2020, 5:19 PM

You don't have to manually run cmd, just run this file in the blender install directory

chungming ying (chung) added a comment.Mar 22 2020, 5:27 PM

not sure I get it right?

Rahul Chaudhary (RC12) added a comment.Mar 22 2020, 5:29 PM

Run the file on the version that's crashing and upload the files

chungming ying (chung) added a comment.Mar 22 2020, 5:41 PM

I ran the file and it just flash and closed the cmd and I open the save system info ,,still show this

chungming ying (chung) added a comment.Mar 22 2020, 5:51 PM

{F8422879}I think I got something

chungming ying (chung) added a comment.Mar 22 2020, 5:52 PM

blender_system_info.txt19 KBDownload
both I got it from 2.83

Evan Wilson (EAW) added a subscriber: Evan Wilson (EAW).Mar 22 2020, 5:59 PM

Your computer is making Blender use your integrated Intel CPU for OpenGL rendering.

You will have to change your settings in the NVIDIA control panel to force it to let Blender use your NVIDIA card.

See the linked post and the following one on how to do this.

https://developer.blender.org/T72447#828971

chungming ying (chung) added a comment.Mar 22 2020, 6:11 PM

mine is GeForce 1080ti look like this, cant find 3d sitting...

Ankit Meel (ankitm) closed this task as Archived.Mar 23 2020, 6:28 AM
Ankit Meel (ankitm) claimed this task.

The aim is to get GeForce as the device in place of Intel in system info.txt

OpenGL:
============================================

renderer:	'Intel(R) UHD Graphics 630'
vendor:		'Intel'
version:	'4.5.0 - Build 26.20.100.7263'

If the issue persists, please file a new report with all the required info. As of now, this is a support request, not a bug.

chungming ying (chung) added a comment.Mar 24 2020, 7:01 AM

do you mean I should create a new task for support??