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Maniphest T75865

Blender Crash when press F12 with Cycles and OpenCL
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Description

System Information
Operating system: Windows-10-10.0.18362-SP0 64 Bits
Graphics card: AMD FirePro W9100 ATI Technologies Inc. 4.5.13587 Core Profile Context FireGL 17.1.1 26.20.14001.39003

Blender Version
Broken: version: 2.83 (sub 13), branch: master, commit date: 2020-04-17 20:03, hash: rB76b3aac802f9
Worked: (newest version of Blender that worked as expected)

Short description of error
Blender Crash when press F12 with Cycles and OpenCL

Exact steps for others to reproduce the error

  • Preferences. Select OpenCL in Cycles Render Devices. I've a AMD FirePro W9100 Graphic Card
  • Select Cycles as Render Engine and GPU Compute in Render Properties Panel
  • Press F12
  • Blender Crash

Event Timeline

Ismael Fuentes (Isfuelo) created this task.Apr 18 2020, 12:35 PM
Robert Guetzkow (rjg) changed the task status from Needs Triage to Needs Information from User.Apr 18 2020, 1:12 PM
Robert Guetzkow (rjg) added a subscriber: Robert Guetzkow (rjg).

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. The Windows Explorer should open and show you two files. Add them to your bug report by clicking on the upload button as shown in the screenshot below.

Ismael Fuentes (Isfuelo) added a comment.Apr 18 2020, 1:32 PM

Done. I hope you find it useful. If you need anything else tell me. Thanks!

blender_system_info.txt26 KBDownload

blender_debug_output.txt7 KBDownload

Robert Guetzkow (rjg) changed the task status from Needs Information from User to Needs Triage.Apr 18 2020, 2:02 PM
Robert Guetzkow (rjg) added a project: GPU / Viewport.
Brecht Van Lommel (brecht) added a subscriber: Brecht Van Lommel (brecht).Apr 18 2020, 2:25 PM

The graphics card appears to be detected twice, so selecting it just once in the preferences may avoid the problem.

The system info shows that there are two AMD OpenCL platforms installed at the same time (version 2236.10 and 3004.5), which should not happen and is likely to cause problems like this.

This would be a problem with the AMD driver installation, you can try uninstalling drivers and re-installing just the latest version. There are also driver cleanup utilities like https://www.amd.com/en/support/kb/faq/gpu-601.

Brecht Van Lommel (brecht) changed the task status from Needs Triage to Needs Information from User.Apr 18 2020, 2:25 PM
Ismael Fuentes (Isfuelo) added a comment.Apr 18 2020, 3:29 PM

Hi Brecht, the problem has been fixed with the AMD cleaning tool. It works now.

Thank you so much guys! You do a great job with Blender.

PS: NVIDIA still has much better performance than AMD on my computer.

Ankit Meel (ankitm) closed this task as Resolved.Apr 18 2020, 7:40 PM
Ankit Meel (ankitm) claimed this task.
Clément Foucault (fclem) edited projects, added EEVEE & Viewport; removed GPU / Viewport.Jun 19 2020, 11:02 PM