Changeset View
Changeset View
Standalone View
Standalone View
common/templates/common/components/faq.html
| {% load waffle_tags %} | {% load waffle_tags %} | ||||
| <section class="{{ classes }}"> | <section class="{{ classes }}"> | ||||
| <div class="row justify-content-center mb-3"> | <div class="row justify-content-center mb-3"> | ||||
| <div class="col-md-6 text-center"> | <div class="col-md-6 text-center"> | ||||
| <h2 class="mb-1">Frequently Asked Questions</h2> | <h2 class="mb-1">Frequently Asked Questions</h2> | ||||
| <p class="mb-0">If you have questions about the Cloud, please contact one of the team on | <p class="mb-0">If you have questions about the Cloud, please contact one of the team on | ||||
| <a href="https://blender.chat/channel/blender-cloud">Blender Chat</a> by logging in with your Blender ID.</p> | <a href="https://blender.chat/channel/blender-cloud">Blender Chat</a> by logging in with your Blender ID.</p> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| <div class="row"> | <div class="row"> | ||||
| <div class="col-md-6"> | <div class="col-md-6"> | ||||
| <h3 class="text-center">General</h3> | <h3 class="text-center">General</h3> | ||||
| <div class="accordion mb-3" id="faqGeneral"> | <div class="accordion mb-3" id="faqGeneral"> | ||||
| <div class="card card-dark"> | <div class="card card-dark"> | ||||
| <div class="card-header" id="faqHeadingWhatIsBlenderStudio"> | <div class="card-header" id="faqHeadingWhatIsBlenderStudio"> | ||||
| <h5 class="mb-0"> | <h5 class="mb-0"> | ||||
| <button class="btn btn-link" type="button" data-toggle="collapse" | <button class="btn btn-link" type="button" data-toggle="collapse" | ||||
| data-target="#faqCollapseWhatIsBlenderStudio" aria-expanded="false" | data-target="#faqCollapseWhatIsBlenderStudio" aria-expanded="false" | ||||
| aria-controls="faqCollapseWhatIsBlenderStudio"> | aria-controls="faqCollapseWhatIsBlenderStudio"> | ||||
| <span>What is Blender Cloud?</span> | <span>What is Blender Cloud?</span> | ||||
| <i class="material-icons">keyboard_arrow_down</i> | <i class="material-icons">keyboard_arrow_down</i> | ||||
| </button> | </button> | ||||
| </h5> | </h5> | ||||
| </div> | </div> | ||||
| <div id="faqCollapseWhatIsBlenderStudio" class="collapse" aria-labelledby="faqHeadingWhatIsBlenderStudio" | <div id="faqCollapseWhatIsBlenderStudio" class="collapse" aria-labelledby="faqHeadingWhatIsBlenderStudio" | ||||
| data-parent="#faqGeneral"> | data-parent="#faqGeneral"> | ||||
| <div class="card-body small"> | <div class="card-body small"> | ||||
| Blender Cloud is a Film and Training publishing platform for everything produced by the Studio team in | Blender Cloud is a Film and Training publishing platform for everything produced by the Studio team in | ||||
| the Blender Institute. | the Blender Institute. | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| <div class="card card-dark"> | <div class="card card-dark"> | ||||
| <div class="card-header" id="faqHeadingHowIsMyMoneySpent"> | <div class="card-header" id="faqHeadingHowIsMyMoneySpent"> | ||||
| <h5 class="mb-0"> | <h5 class="mb-0"> | ||||
| <button class="btn btn-link collapsed" type="button" data-toggle="collapse" | <button class="btn btn-link collapsed" type="button" data-toggle="collapse" | ||||
| data-target="#faqCollapseHowIsMyMoneySpent" aria-expanded="false" | data-target="#faqCollapseHowIsMyMoneySpent" aria-expanded="false" | ||||
| aria-controls="faqCollapseHowIsMyMoneySpent"> | aria-controls="faqCollapseHowIsMyMoneySpent"> | ||||
| <span>How is my money spent?</span> <i class="material-icons">keyboard_arrow_down</i> | <span>How is my money spent?</span> <i class="material-icons">keyboard_arrow_down</i> | ||||
| </button> | </button> | ||||
| </h5> | </h5> | ||||
| </div> | </div> | ||||
| <div id="faqCollapseHowIsMyMoneySpent" class="collapse" aria-labelledby="faqHeadingHowIsMyMoneySpent" | <div id="faqCollapseHowIsMyMoneySpent" class="collapse" aria-labelledby="faqHeadingHowIsMyMoneySpent" | ||||
| data-parent="#faqGeneral"> | data-parent="#faqGeneral"> | ||||
| <div class="card-body small"> | <div class="card-body small"> | ||||
| The money Blender Cloud makes through subscriptions is used to keep our services running, and to make | The money Blender Cloud makes through subscriptions is used to keep our services running, and to make | ||||
| open source and open content productions possible. Throughout the production cycle our team produce | open source and open content productions possible. Throughout the production cycle our team produce | ||||
| training, rigs and assets for publishing to Blender Cloud subscribers. | training, rigs and assets for publishing to Blender Cloud subscribers. | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| <div class="card card-dark"> | <div class="card card-dark"> | ||||
| <div class="card-header" id="faqHeadingHowSupportBlender"> | <div class="card-header" id="faqHeadingHowSupportBlender"> | ||||
| <h5 class="mb-0"> | <h5 class="mb-0"> | ||||
| <button class="btn btn-link collapsed" type="button" data-toggle="collapse" | <button class="btn btn-link collapsed" type="button" data-toggle="collapse" | ||||
| data-target="#faqCollapseHowSupportBlender" aria-expanded="false" | data-target="#faqCollapseHowSupportBlender" aria-expanded="false" | ||||
| aria-controls="faqCollapseHowSupportBlender"> | aria-controls="faqCollapseHowSupportBlender"> | ||||
| <span>How does Blender Cloud support Blender?</span> <i class="material-icons">keyboard_arrow_down</i> | <span>How does Blender Cloud support Blender?</span> <i class="material-icons">keyboard_arrow_down</i> | ||||
| </button> | </button> | ||||
| </h5> | </h5> | ||||
| </div> | </div> | ||||
| <div id="faqCollapseHowSupportBlender" class="collapse" aria-labelledby="faqHeadingHowSupportBlender" | <div id="faqCollapseHowSupportBlender" class="collapse" aria-labelledby="faqHeadingHowSupportBlender" | ||||
| data-parent="#faqGeneral"> | data-parent="#faqGeneral"> | ||||
| <div class="card-body small"> | <div class="card-body small"> | ||||
| The Blender Cloud funds the Blender Studio team, who rigorously test and use Blender in the Open Movie | The Blender Cloud funds the Blender Studio team, who rigorously test and use Blender in the Open Movie | ||||
| productions. The team work with core Blender Developers at the Blender Institute to plan, design and | productions. The team work with core Blender Developers at the Blender Institute to plan, design and | ||||
| test core Blender features. | test core Blender features. | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| <div class="col-md-6"> | <div class="col-md-6"> | ||||
| <h3 class="text-center">Payment & Billing</h3> | <h3 class="text-center">Payment & Billing</h3> | ||||
| <div class="accordion mb-3" id="faqPayment"> | <div class="accordion mb-3" id="faqPayment"> | ||||
| <div class="card card-dark"> | <div class="card card-dark"> | ||||
| <div class="card-header" id="faqHeadingPaymentMethod"> | <div class="card-header" id="faqHeadingPaymentMethod"> | ||||
| <h5 class="mb-0"> | <h5 class="mb-0"> | ||||
| <button class="btn btn-link" type="button" data-toggle="collapse" | <button class="btn btn-link" type="button" data-toggle="collapse" | ||||
| data-target="#faqCollapsePaymentMethod" aria-expanded="false" | data-target="#faqCollapsePaymentMethod" aria-expanded="false" | ||||
| aria-controls="faqCollapsePaymentMethod"> | aria-controls="faqCollapsePaymentMethod"> | ||||
| <span>What payment methods do you accept?</span> <i class="material-icons">keyboard_arrow_down</i> | <span>What payment methods do you accept?</span> <i class="material-icons">keyboard_arrow_down</i> | ||||
| </button> | </button> | ||||
| </h5> | </h5> | ||||
| </div> | </div> | ||||
| <div id="faqCollapsePaymentMethod" class="collapse" aria-labelledby="faqHeadingPaymentMethod" | <div id="faqCollapsePaymentMethod" class="collapse" aria-labelledby="faqHeadingPaymentMethod" | ||||
| data-parent="#faqPayment"> | data-parent="#faqPayment"> | ||||
| <div class="card-body small"> | <div class="card-body small"> | ||||
| {% flag "SUBSCRIPTIONS_ENABLED" %} | {% flag "SUBSCRIPTIONS_ENABLED" %} | ||||
| Blender Cloud offers payment through major credit cards, PayPal or direct bank transfer. | Blender Cloud offers payment through major credit cards, PayPal or direct bank transfer. | ||||
| {% else %} | {% else %} | ||||
| Blender Cloud subscriptions are available for purchase through the <a href="https://store.blender.org/" | Blender Cloud subscriptions are available for purchase through the <a href="https://store.blender.org/" | ||||
| target="_blank">Blender Store</a>.<br><br> | target="_blank">Blender Store</a>.<br><br> | ||||
| The Blender Store offers payment through major credit cards, PayPal or direct bank transfer. | The Blender Store offers payment through major credit cards, PayPal or direct bank transfer. | ||||
| {% endflag %} | {% endflag %} | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| <div class="card card-dark"> | <div class="card card-dark"> | ||||
| <div class="card-header" id="faqHeadingCancelSubscription"> | <div class="card-header" id="faqHeadingCancelSubscription"> | ||||
| <h5 class="mb-0"> | <h5 class="mb-0"> | ||||
| <button class="btn btn-link collapsed" type="button" data-toggle="collapse" | <button class="btn btn-link collapsed" type="button" data-toggle="collapse" | ||||
| data-target="#faqColapseCancelSubscription" aria-expanded="false" | data-target="#faqColapseCancelSubscription" aria-expanded="false" | ||||
| aria-controls="faqColapseCancelSubscription"> | aria-controls="faqColapseCancelSubscription"> | ||||
| <span>How easy is it to cancel my subscription?</span> <i | <span>How easy is it to cancel my subscription?</span> <i | ||||
| class="material-icons">keyboard_arrow_down</i> | class="material-icons">keyboard_arrow_down</i> | ||||
| </button> | </button> | ||||
| </h5> | </h5> | ||||
| </div> | </div> | ||||
| <div id="faqColapseCancelSubscription" class="collapse" aria-labelledby="faqHeadingCancelSubscription" | <div id="faqColapseCancelSubscription" class="collapse" aria-labelledby="faqHeadingCancelSubscription" | ||||
| data-parent="#faqPayment"> | data-parent="#faqPayment"> | ||||
| <div class="card-body small"> | <div class="card-body small"> | ||||
| You may cancel your subscription at any time via your personal account page, or by contacting us at | You may cancel your subscription at any time via your personal account page, or by contacting us at | ||||
| <a href="mailto:{{ ADMIN_MAIL }}">{{ ADMIN_MAIL }}</a>.<br><br> | <a href="mailto:{{ ADMIN_MAIL }}">{{ ADMIN_MAIL }}</a>.<br><br> | ||||
| In case of suspected fraud or abuse of the service after registration and membership payment, the | In case of suspected fraud or abuse of the service after registration and membership payment, the | ||||
| account owner will be contacted and asked for clarification. Failure to alleviate charges of fraud may | account owner will be contacted and asked for clarification. Failure to alleviate charges of fraud may | ||||
| result in the termination of the member’s account.<br><br> | result in the termination of the member’s account.<br><br> | ||||
| Upon termination, all licenses granted by the Blender Cloud will terminate. In the event of account | Upon termination, all licenses granted by the Blender Cloud will terminate. In the event of account | ||||
| deletion for any reason, content that you submitted may no longer be available. The Blender Cloud shall | deletion for any reason, content that you submitted may no longer be available. The Blender Cloud shall | ||||
| not be responsible for the loss of such content. | not be responsible for the loss of such content. | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| <div class="card card-dark"> | <div class="card card-dark"> | ||||
| <div class="card-header" id="faqHeadingRefund"> | <div class="card-header" id="faqHeadingRefund"> | ||||
| <h5 class="mb-0"> | <h5 class="mb-0"> | ||||
| <button class="btn btn-link collapsed" type="button" data-toggle="collapse" | <button class="btn btn-link collapsed" type="button" data-toggle="collapse" | ||||
| data-target="#faqColapseRefund" aria-expanded="false" aria-controls="faqColapseRefund"> | data-target="#faqColapseRefund" aria-expanded="false" aria-controls="faqColapseRefund"> | ||||
| <span>Can I get a refund?</span> <i class="material-icons">keyboard_arrow_down</i> | <span>Can I get a refund?</span> <i class="material-icons">keyboard_arrow_down</i> | ||||
| </button> | </button> | ||||
| </h5> | </h5> | ||||
| </div> | </div> | ||||
| <div id="faqColapseRefund" class="collapse" aria-labelledby="faqHeadingRefund" data-parent="#faqPayment"> | <div id="faqColapseRefund" class="collapse" aria-labelledby="faqHeadingRefund" data-parent="#faqPayment"> | ||||
| <div class="card-body small"> | <div class="card-body small"> | ||||
| Membership fees and supporter contributions are non-refundable. That money keeps our services running, | Membership fees and supporter contributions are non-refundable. That money keeps our services running, | ||||
| and is used to make open source and open content productions possible.<br><br> | and is used to make open source and open content productions possible.<br><br> | ||||
| We really care about our members and supporters though — in case you are really not happy with | We really care about our members and supporters though — in case you are really not happy with | ||||
| our Blender Cloud we will kindly respond to your comments and try to settle a dispute with you in | our Blender Cloud we will kindly respond to your comments and try to settle a dispute with you in | ||||
| harmony.<br><br> | harmony.<br><br> | ||||
| Refunds will happen without delay when we get a report of fraud, abuse or non-authorised usage of | Refunds will happen without delay when we get a report of fraud, abuse or non-authorised usage of | ||||
| funds.<br><br> | funds.<br><br> | ||||
| Contact: <a href="mailto:{{ ADMIN_MAIL }}">{{ ADMIN_MAIL }}</a>. | Contact: <a href="mailto:{{ ADMIN_MAIL }}">{{ ADMIN_MAIL }}</a>. | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </div> | </div> | ||||
| </section> | </section> | ||||